Even Our Government Creates a Phenomenal Customer Experience!

I marvel at companies who create phenomenal customer experiences like Walt Disney, Starbucks, WestJet and many others. I love researching their philosophies and leaders who guide their teams to deliver incredible customer experiences.

On a recent trip to our Nation’s capital, Ottawa – our family enjoyed a phenomenal experience.
A few weeks prior, we received a newsletter from our local MP Dave McKenzie, stating if you’re traveling to Ottawa to call ahead and let them know. We thought this would be a fun adventure and that the kids would really enjoy it.

When we arrived, our MP’s Executive Assistant Leslie gave us a tour of the office and then personally escorted us to the Parliament Buildings. We felt very privileged when our MP took time out from his busy schedule to greet us both before and after ‘Question Period’. We stopped briefly to take a snapshot of us in the Parliament Building, when suddenly our MP escorted our family to have a photo taken in the PM’s office with the Prime Minister himself – Stephen Harper.

Wow, it all happened so fast! Mr. Harper even took a personal interest in our daughters asking them their names, ages and grades. We didn’t have any personal agendas or hot political topics to discuss and I didn’t think there was any opportunity to sell sales training services (well maybe there could be an opportunity!) and he still took the time to make us feel welcome.

If our federal government can create a phenomenal experience for fellow Canadians – can you?